Do you know who to call when you have an equipment or software problem? Can you determine if the problem is hardware or software related? You could spend hours listening to recording and hoping you choose the right option and then setting on hold while you wait to finally speak to a person.
While you are on the phone who is doing your job? Let CCS be your single point of contact for all your IT issues. We diagnose the problem determine the best course of action and either repair the problem or contact the appropriate people to get the repair done.