June 24, 1993

To:  All Distributors

This letter is an announcement of the implementation of the Arthur A. Boyle Company, Inc.'s Quality People Program.  In January of 1994, the Arthur A. Boyle Company, Inc. will begin it's 25th year in business as a Non-Warehousing Electrical Manufacturers Representative.

The Quality People Program recognizes an investment in quality people, not inventories, to ensure the future success of the Arthur A. Boyle Company.  The Quality People Program understands what it takes to market and sell quality electrical products to an ever changing electrical industry.

QP1
Quality Quotation People - people dedicated to providing accurate and timely service to the electrical distributor.

QP2
Quality Products - representing quality products that are being manufactured in accordance with today's high standards and expectations of the end user.

QP3
Quality Problem Solving - The Arthur A. Boyle Company's goal is to be error free.  You can be assured if there is a problem it will be top priority until the problem is resolved.

QP4
Quality Plan - The Arthur A. Boyle Company's main objectives are to increase market share and margins through selective distribution.  We will achieve these objectives by coordinating joint sales efforts, training, and education.

This Quality People Program is designed on serving you, the electrical distributor.  Our ultimate goal is to understand the changing needs of our customers because "Quality People Understand People".

Sincerely,

The Arthur A. Boyle Company, Inc.